Rujukan Kawalan kualiti

  1. ↑ ISO 9000:2005, Clause 3.2.10
  2. ↑ Praxiom Research Group Limited (16 August 2017). "ISO 9001 Translated Into Plain English". Praxiom Research Group Limited. Dicapai pada 29 November 2017.
  3. 1 2 Aft, L.S. (1997). "Chapter 1: Introduction". Fundamentals of Industrial Quality Control. CRC Press. m/s. 1–17.
  4. ↑ Dennis Adsit (November 9, 2007). "What the Call Center Industry Can Learn from Manufacturing: Part I" (PDF). National Association of Call Centers. Diarkibkan daripada yang asal (PDF) pada 4 July 2017. Dicapai pada 21 December 2012.
  5. ↑ Dennis Adsit (November 23, 2007). "What the Call Center Industry Can Learn from Manufacturing: Part II" (PDF). National Association of Call Centers. Diarkibkan (PDF) daripada yang asal pada 2022-10-09. Dicapai pada 21 December 2012.
  6. 1 2 Shewhart, Walter A. (Walter Andrew); Deming, W. Edwards (William Edwards) (1939). Statistical method from the viewpoint of quality control. Washington: The Graduate School, The Department of Agriculture. m/s. 1–5.
  7. ↑ "Position Classification Standard for Quality Assurance Series, GS-1910" (PDF). US Office of Personnel Management. March 1983. Diarkibkan (PDF) daripada yang asal pada 2022-10-09. Dicapai pada 21 December 2012.
  8. ↑ Juran, Joseph M., penyunting (1995), A History of Managing for Quality: The Evolution, Trends, and Future Directions of Managing for Quality, Milwaukee, Wisconsin: The American Society for Quality Control, ISBN 9780873893411, OCLC 32394752
  9. ↑ Feigenbaum, Armand V. (1956). "Total Quality Control". Harvard Business Review. Cambridge, Massachusetts: Harvard University Press. 34 (6): 93–101. ISSN 0017-8012. OCLC 1751795.
  10. ↑ Feigenbaum, Armand Vallin (1961), Total Quality Control, New York, McGraw-Hill, OCLC 250573852
  11. ↑ Ishikawa, Kaoru (1985), What Is Total Quality Control? The Japanese Way (ed. 1), Englewood Cliffs, New Jersey: Prentice-Hall, m/s. 90–91, ISBN 978-0-13-952433-2, OCLC 11467749
  12. ↑ Evans, James R.; Lindsay, William M. (1999), The Management and Control of Quality (ed. 4), Cincinnati, Ohio: South-Western College Publications, m/s. 118, ISBN 9780538882422, OCLC 38475486, The term total quality management, or TQM, has been commonly used to denote the system of managing for total quality. (The term TQM was actually developed within the Department of Defense. It has since been renamed Total Quality Leadership, since leadership outranks management in military thought.)
  13. ↑ "What Is Six Sigma?" (PDF). Schaumburg, Illinois: Motorola University. 2010-02-19. m/s. 2. Diarkibkan daripada yang asal (PDF) pada 3 December 2013. Dicapai pada 2013-11-24. When practiced as a management system, Six Sigma is a high performance system for executing business strategy.
  14. ↑ Wheat, B.; Mills, C.; Carnell, M. (2001). Leaning into Six Sigma: The Path to integration of Lean Enterprise and Six Sigma. Publishing Partners. m/s. 100. ISBN 9780971249103.
  15. ↑ Phillips, Joseph (November 2008). "Quality Control in Project Management". The Project Management Hut. Dicapai pada 21 December 2012.
  16. ↑ Rose, K.H. (2014). Project Quality Management: Why, What and How. J. Ross Publishing. m/s. 224. ISBN 9781604271027.
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